We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:
However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.
nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.#
Please do not hesitate to contact us should you decide to request an installation in the future.
*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.
Construction of the nbn® network has started in your area
nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.
If you’re preparing to move in, please contact the developer for more information.
If you are the developer of this property, please speak to your nbn New Developments representative or contact us.
More work required
Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Disconnection information
Premises connected to the nbn® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.
Planned technology
nbn Satellite*
Good news! It looks like your location may be eligible for the business nbn® Satellite Service+. The business nbn Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Disconnection information
Premises connected to the nbn® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
We’re planning to change your nbn technology.
This location is connected to the nbn® network
We’re planning to change your nbn technology.
You're ready to change to a new nbn® technology
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
If your address doesn’t appear, or if you want to request an additional connection on a property with more than one residence on it, contact your phone and internet provider. Your provider will contact us to assist with resolving the issue. As part of the process, your provider may request information such as the coordinates of the property you wish to connect, and proof that the property is occupied.
There are several reasons why your address may not appear when checking on our website. To support your request with your phone and internet provider, below are some of the main scenarios and how you can find specific information.
Connecting to the nbn broadband access network may require nbn supplied equipment to be installed within your premises by a certified technician. Therefore, you will need to inform your landlord prior to installation and receive approval before any work is commenced.
If you’re not in direct contact with your landlord, you will need to contact your property manager or real estate agent.
It is a legal requirement that you leave the nbn supplied equipment such as the connection box and cables if you are moving out of your house.
If you’re moving into a premises connected to the nbn network and discover the nbn supplied equipment has been removed, please contact a phone and internet provider and they will arrange for the equipment to be reinstalled.
We recognise our nbn® assets or infrastructure may occasionally need to be altered, relocated, removed or protected.
It’s important to note that by law, only nbn and our authorised contractors may work on nbn assets and infrastructure.
A business address can contain multiple buildings or multiple floors with many commercial premises at the site, examples include shopping centres, universities, airports and schools.
This may present challenges when searching for your address, if you are unable to find your address please contact a phone and internet provider for assistance.
As part of the process, the provider may request information of the property you wish to connect such as shop name or office number, floor/level details, coordinates, and proof that the property is occupied.
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